Fuel Storage and Dispensing Aftercare Servicing

At Fueltek, we know that maintaining your tanks and dispensing systems is crucial for efficient and reliable fuel management systems. That is why we provide a Fuel Management Aftercare service designed to support the onsite system you’ve invested in and guarantee it consistently operates at peak performance. All equipment is sold with a 12-month parts and labour warranty, together with technical support available by telephone for software support, user issues and even preventative maintenance assistance.

For an effective and reliable maintenance program across your fleet, you should include regular servicing of your onsite fuel systems and eliminate the risk of extended downtime from a fault in the system.

Comprehensive After-Sales Service for Commercial Fleets

All Fueltek equipment is sold with a 12-month parts and labour warranty, alongside telephone support for software-related issues. Following this period, we offer a service contract with various levels of support, from basic telephone assistance to comprehensive parts, labour, software support, and annual preventative maintenance visits. Additional preventative visits and out-of-hours support are available at extra cost. Most customers choose our Level Three service contract, which offers the most extensive support.

Benefits of our Service Contracts

Response Time: Fueltek will endevour to attend to faults within 8 working hours during normal working hours (8:30 AM – 5:30 PM, Monday to Friday).
Priority Call Outs: Service contract holders receive priority call outs.
Coverage: All normal wear and tear issues, including parts and labour, are covered at no extra cost.
Call Out Charges: No charges for in-hours callouts due to normal wear and tear, inclusive of parts, travel, and labour within the UK mainland.
Helpline Access: Free access to our customer helpline, with out-of-hours access available at additional cost.
Software Support: Free software support for contract customers.

Pump Calibration for Onsite Fuel Equipment

We provide one pump calibration visit per year at discounted rates There are two pump calibration costs: one for pumps that Fueltek manufacture and supplies (AP range) and one for other types of pumps. The Cost for Fueltek AP range = £125.00. The cost for other manufacturers’ fuel pumps = £150.00.

These rates are discounted rates for contract customers only. Please note that if a pump calibration and preventative maintenance visit is booked with the extended warranty at the discounted rate above, the visit can take place at any time during the contract period at the discretion of Fueltek. If a pre-booked date is required for the visit, the hourly rate of £85.00 for travel and site time applies.

Preventative Maintenance Service for Onsite Fuel Management

Our customers gain one preventative maintenance visit a year at a discounted rate. All Parts and modules that make up the system are covered under this contract, with the exception of the following. (Customers with integrated fuel management/fuel pumps only). A. Fuel Hoses B. Fuel Nozzles C. Safety break D. Filters E. Pump priming F. Poor mains supply In the event of failure, these items will be supplied at parts cost only.

The items are available as supply only, or alternatively, we can visit the site and fit. The hourly rate for travel to the site and fitting these items is £85.00. Callouts are made to fuel pumps exhibiting faults due to foreign objects, dirt particles, etc.

Blocking filters and re-priming will be charged at an hourly rate of £85.00. Callouts made to electrical site faults- poor mains supply, mains fuse blown will be charged @ £85.00 per hour plus a £85.00 callout fee.

Expert Aftercare for Bunded Fuel Tanks

Maintaining bunded fuel tanks is essential to ensure the safety of your worksite as well as the efficiency and longevity of your fuel storage systems. It also ensures the quality of the stored fuel by preventing contamination from sludge and water build-up. Our expert team is equipped to handle tanks storing a variety of fuels, including diesel, HVO, GTL, and AdBlue. As part of this, our comprehensive aftercare services ensure that your fuel tanks remain in excellent condition, secure and compliant with environmental regulations, regardless of the fuel you use.

Maintaining Connected Pumps with Effective Aftercare

By entrusting the maintenance of your diesel or AdBlue pumps to our skilled team, you invest in a reliable and successful maintenance operation that keeps your onsite system running smoothly.

Proper upkeep prevents mechanical failures and reduces maintenance downtime. It also maintains the precision of the installed fuel monitoring equipment as the results they transmit to your computer will not be made false by clogged pipes, damaged components or other effects of wear and tear. A well-maintained dispensing unit will ensure complete synchronicity between your pumps and your monitoring system results. As a result, these highly accurate measurements support your goals for managing fuel costs fleet-wide and inventory with more accuracy. We specialise in servicing our FT4000 range, and we provide various comprehensive fuel system maintenance solutions to businesses nationwide.

Advanced Fuel Monitoring Software Support

We offer support for the fuel monitoring software products related to our systems, such as the FMO and TMO systems. These popular management software are designed to record fuel consumption and streamline reporting processes by making them digital. Our team of experts is committed to providing ongoing support and updates for these software systems, so they operate correctly and deliver maximum value to your business as you manage and monitor your fuel expenses.

Fuel Security Aftercare with Data tags and DataNozzle Support

Once you have your system installed, it’s common for businesses to ensure the stored fuel is only used by authorised drivers and protect it from criminal theft onsite. Our fuel pump Data Tags and superior DataNozzle systems are excellent options for secure fuel access methods, and we provide support for these, including ordering replacement Data Tags online.

Unmatched Onsite Fuel System Aftercare Services from Fueltek

We are committed to providing exceptional aftercare services for your fuel storage and dispensing systems. Contact us today to learn more about how we can support your needs. Explore our range of case studies to see how we have supported businesses across the UK with their fuel needs.